Amazon deleted my account, and now want me to pay... literally

I'm going through an Amazon nightmare. Realised they have been charging me twice for Prime each month: once in euros for amazon.de (which is fine) and again in pounds for amazon.co.uk (not fine as I haven't lived in the UK for years and no longer check my UK bank account. Partly my bad for not being diligent in that regard).

It was hell to even get a refund for the second unused Prime membership, but after speaking to 3 different people they finally agreed to give my money back (gee, thanks)... but also managed to delete both of my accounts.

To be fair, I did request to close one account (amazon.co.uk), but I also said I was happy to continue using my amazon.de account and paying for Prime there. Nobody at any point told me it wasn't possible to delete just one account without also deleting the other: they just went ahead and did it. Now I've lost my purchase history, lists, Subscribe & Save plans etc. Not to mention I had an order in progress that I've already been waiting weeks for (it's obscure and needs to be shipped from abroad), which has now been reverted. Worse, they haven't even refunded me for that order. Even if I was to open a new account, get a refund for the original order and re-order it, I'm still going to have to wait the 2 months all over again.

The most frustrating bit about all of this is how impossible it is to just get someone to help you:

• Since I no longer have an account, I kept being redirected to the login screen whenever I clicked a help/support link
• I then used my partner's account, spent 45 min on the phone with 3 different people who bounced me from team to team. I was first put through to the US, who gave me a number for the UK team: when I said I wanted the number for the GERMAN team they said "call the UK team, they can give you that number"... okay...
• Called the UK team, they gave me a number for the German team that didn't work, had to call the UK back, aaaaand got hung up on (no word of a lie)
• Finally got a correct number after using the live chat and escalating to a manager twice
• Spoke with the German team who tbf were really nice (not helpful, but at least nice). Told me I need to speak to a specific department and that they'd email me their phone number after the call. Hilariously at the end of the call (30 mins later) the woman said, "oh, but I can see your account is now activated and working!" Turned out to be my partner's account that I'd originally used to contact help. Not remotely the same email/account.
• Anyway, she emailed me the phone number as promised. Turns out I need to pay 60 cents per minute to call it. To find a solution to THEIR fuckup. In total I've already spent close to 2h on the phone with Amazon: you do the math.

UPDATE: I've just tried the number in the email, and, to absolutely nobody's surprise... "your call could not be connected, please check the number and try again".

fml. Any tips??

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